Marc Haine

Imagine if your product or service resonates so deeply with your people that it becomes an integral part of their life. Imagine if you become THE brand of choice and an innovator in your industry. Imagine if every time your customers walk through the door, you create a show-stopping, jaw-dropping experience that is designed with them in mind. What difference would that make? Lights! Camera! Action! uses the lens of live theatre to give your business a new perspective. Marc’s unique framework pulls back the curtain and puts your business on centre stage. In this humorous and interactive session, Marc uncovers a razzling, dazzling focus for your business so that you, your team, and your customers are jazzed with anticipation. This is an opportunity for you to script and ramp-up your business so you can set, stage, and perform like never before. Presentation takeaways: Lights: Define your values, set your culture, and identify your big goals Camera: Prepare your customer touchpoints and train your team to be “performance-ready” Action: Learn how to deliver outstanding service each and every single day Get ready to create a strategy that will get you and your team a standing ovation If you’re looking to create the show-stopping, jaw-dropping experience your customers and employees deserve, this presentation is for you!

Starting from the first time a person comes across your business, they will migrate through various levels of engagement during their time with you – whether they are a client or an employee. Are you doing what’s required to fulfill their needs and keep them engaged? “Onboarding” is a technique that businesses use. The challenge with current “onboarding” processes is that we invest so much when people start with us, then we close the spigot of support, and abandon our new person to fend for themselves. As a result, people begin to feel unsupported, devalued, and eventually disengaged. This leads to lower productivity, lower sales, and severed ties. In Strings Attached, you and your team will uncover how a person’s journey with you, your company, and your brand is tied together through various points of connection. Using these points of connection effectively will lead to higher engagement, retention, and loyalty. How tight are your strings to ensure the best connection? If you adopt a continual cycle of evaluation and adjustment, you will move them from prospect to newbie to dedicated ambassador. I vote that we drop the term “onboarding” and adopt a better, more reflective word like “forever-boarding.” Presentation takeaways: Unlock the 5 key milestones every person must reach to create lasting connection to your brand Untangle the driving needs and questions they have at each step of their journey Uncover why people fall into the “Pit of the Tainted,” and how you (and they) can be doomed Learn what not to do and what knot to do, creating the best, long-lasting connections Leverage “forever-boarding” as your secret tool to make people your top ambassadors… making YOU the brand of choice If you’re looking to create a path towards higher engagement, increased levels of loyalty, and a brand people will feel connected to, this presentation is for you.

Are you struggling to be seen, heard, and valued? Do you find that you’re stuck in the sea-of-sameness? What needs to change so that you shine and your uniqueness attracts those that matter the most? In this program, Marc uncovers the three components to becoming a category-of-one – that is, you become the leader of choice, the business of choice, and the employer of choice. Learn Marc’s proven formula that will put you and your business into the Golden Spotlight – that spot where your employees want to work for you, where your customers are raving fans, and you are known as the best in your industry. Program takeaways: Uncover 3 key components every business needs to get out of the sea-of-sameness and into the Golden Spotlight Give your team the tools they need to razzle dazzle your customers Learn how to not just sell what your customer want; rather, deliver a solution they need Unveil the secrets to becoming the person and business of choice If you’re ready to bridge the gap, be in the spotlight, and become the category-of-one, now and into the future, this presentation is for you.