Richard Hadden, CSP

No, I’m not comparing people to cows! But it’s true that in the same way that contented cows DO give better milk, satisfied, engaged employees give better performances at work. That always finds its way to your customers. And THAT always finds its way to your bottom line.

In my flagship keynote, you’ll learn why having a focused, engaged, and capably-led workforce is one of the best things you can do for your bottom line. Employee Engagement is a business issue. And I’ve got the numbers to prove it.

Your audience will laugh, think, and reflect, as they learn specific tricks and tools they can use to create a culture that results in better business outcomes. Described as practical and inspiring, your audience will leave, challenged with a list of “assignments” they can accomplish to build a better organization through the people who work there.

It all started with the pandemic. But it’s not going to stop there. And while the fundamentals of leadership have NOT changed, the context in which leaders practice those fundamentals HAS. Forever.

In this presentation, your audience will learn:
*How to support their team members, individually, and as a group, when some, or all, are working remotely.
*Special things you have to do in a hybrid setting – when some are remote, and others are together on site.
*Stop talking about the “Post-COVID” workplace, and focus instead on “Workplace Next”.
*The importance of team synergy, or the “Spirit of the Hive”, and how to nurture it from afar.
*Tips and adjustments for remote location communication and engagement.
*How to manage performance when you’re not there… and neither are they.
*Leading and inspiring hope in times of ongoing change.

“The Great Resignation” (more likely, the great reassessment) has delivered the toughest labor market in decades.

This program dives deep into specific practices that organizations are using successfully to win the war for talent.

Here, we’ll learn:
*Where to look for talented people to help fuel your business.
*How to help them find YOU
*All about Employer Branding and becoming a Destination Employer
*How to use one asset you already own – your website – as a powerful recruiting tool
*How to welcome new hires with a robust Onboarding process that will slash your early turnover rate
*Dozens of best practices to build a “sticky” culture, to retain and develop talent for the long term

Stop poking fun at and pandering to the various age groups at work, and instead learn to develop realistic strategies to make the whole workforce function well in concert.

In this presentation, your audience will learn:
*How to stop griping about millennials and Gen Z, and start adapting your organization to make maximum use of the available workforce
*Why generational (or any kind of) stereotyping misses the point
*How to compete as a powerhouse for attracting talent of all ages
*Three ways to develop inter-generational cooperation
*What each generation can gain from the others

Learn to attract, retain, and ENGAGE workers of every generation to become a talent magnet, and maximize business outcomes.

Employee Engagement for the frontline. What “Extra Milers” do that sets them apart from the rest.

I’ll lay out 8 things I’ve observed about people I call “Extra Milers” – those who routinely demonstrate Employee Engagement and Discretionary Effort, and go above and beyond in pursuit of their organization’s mission.

A few examples:
*They know that “just because you don’t have to doesn’t mean you shouldn’t.”
*They’re optimists.
*They don’t worry about whose job it is, whose fault it is, or who gets the credit.

Through impactful stories, humor, and practical application, I’ll help the people in your organization make the Extra Mile the best part of the trip!